Refund Policy

Version 1.1 · effective September 29, 2026

This policy covers cancelling, refunds and credits for VSSGEO, run by Vista Site Selection, LLC. It is part of the Terms of Service. Your rights under consumer protection law, if any apply to you, are not reduced by it.

1. Cancelling a plan

• You can cancel at any time, under Account → Plan or through the billing portal linked there. Cancelling stops the next renewal. You keep the plan, and its monthly credits, until the end of the month you’ve paid for, and you can change your mind until then.
• We don’t refund part of a month, or credits you didn’t use, except as set out below.
• Moving to a lower plan takes effect at the start of your next month. The prorated charge for moving to a higher plan is not refundable, except under sections 2 and 5.

2. Your first payment on a paid plan

If you subscribe to a paid plan for the first time and it isn’t right for you, email us within 7 days of that first payment. If you’ve used less than 10% of that month’s included credits, we refund the payment in full and end the plan. This applies once per person and once per organization.

3. Credits you buy

• Credit bundles you haven’t used can be refunded in full within 14 days of purchase. They count as unused while your balance of bought credits still holds the whole bundle. When we refund a bundle, its credits come off your balance.
• Credits you have used, and bundles bought more than 14 days ago, are not refundable.
• Bought credits don’t expire while your account is open, so there’s no need to rush to use them.

4. Free and promotional credits

Trial credits (the free plan’s 1,400), promotional credits and credits we return to your balance have no cash value, and they are never refunded as money.

5. When something goes wrong

• Billing mistakes: duplicate charges, a charge after the plan’s cancellation took effect, or a price other than the one shown. We refund the full amount.
• Failed work: if Geo failed to finish a request, returned a clear error, or produced a result that was plainly broken, and credits were charged for it, tell us. We return the credits to your balance.
• Outages: if VSSGEO is unavailable for an extended period through our fault, we add credits or extend your plan in proportion.

6. How to ask for a refund

• Email [email protected] from the address on your account. Include the date and amount of the charge, or the request that went wrong.
• We reply within 5 business days. Approved refunds go back to the original payment method through Stripe, together with any tax charged. Banks usually show them within 5 to 10 business days.
• Please contact us before disputing a charge with your bank; we can usually fix it faster. While a dispute is open, we may pause the account involved.

7. Closing your account

If you close your account, any plan is cancelled. Credits left on the account end, and they aren’t paid out, except as this policy or the law requires. If you’re thinking of closing because of a billing problem, write to us first.

8. Price changes

We give you at least 30 days’ notice by email before your plan’s price goes up. You can cancel before the new price applies, and you won’t be charged it.

9. Changes to this policy

If we change this policy, we post the new version here with a new date. A change applies to purchases made after it takes effect.